Onsite PC Support - Nothing’s perfect and computers are no exception. Defensive Data can support your small business computers and provide expert assistance to desktop users.

Internet Security - A firewall is your first line of defense against hackers and Internet threats. Our solution is certified "enterprise-class" and uses the most trusted firewall technology in use today.

Virus Protection - There are over 50,000 known viruses with another 200 to 800 discovered each month. It is estimated that viruses can infect 60 million computers in a matter of hours.

Web Content Filtering - Improve employee productivity by restricting access to inappropriate websites. Prevent excessive surfing with a daily-updated listing of more than 4 million categorized websites.

Copyright (c) 2004. Defensive Data, Inc.

The following are labor estimates for some of the standard PC repair services we offer. Hardware, Software and other needed parts are extra and will be included in specific job estimates.

Service is available 9am – 6pm, Monday thru Friday, except on regularly observed holidays. Use this link to request Emergency, After-Hours or Holiday Support.

   Service

   Description

Estimated Labor Time (hours)

PC Tune-Up

Check PC Status, Examine for Problems

1

Additional Hard Drive

Add a new Hard Drive to computer

<1

Additional Memory

Add additional memory (depends on PC)

<1

Upgrade Hard Drive

Replace current hard drive, & transfer all data

1½-2

Transfer PC Data & OS

Transfer all Data from Old PC to a New PC

1-3

Transfer Data Only

Transfer all Data to a New PC exc. OS or Apps

1-1½

Transfer Data & Apps

Transfer all User Data and Up to 10 Apps

1½-2½

Upgrade OS

Upgrade current PC to Windows XP or Red Hat 9

2-3

Install New OS

Install new OS on empty system

<1½

PC Makeover

Replace MB, memory, processor and case

3-6

Install Scanner

Install a parallel, SCSI or USB scanner to PC

1-1½

Install Printer

Install a parallel or USB printer to computer

<1

Install Digital Camera

Install a serial or USB digital camera to PC

<1

Dial Up Internet

Setup modem and software for dial-up internet

1-1½

Broadband Internet

Setup Cable or DSL for internet access

1½-2½

1 PC Wireless Setup

Setup 1 PC for wireless internet access

1-3

2-3 PC Wireless Network

Setup 2-3 PCs on a wireless network

2-3

Large Wireless Network

Please contact us for a full quote

-

Wired Network

Please contact us for a full quote

-

External Peripheral

Install a miscellaneous external device

<1

Install Software Application

Install one software application

<1

Internal PC Card

Install an internal Card (e.g. Video or Sound)

<1

Upgrade monitor

Upgrade and configure a new monitor

<1

Share Internet

Install and configure an Internet Gateway/Router

1-1½

Virus Check

INCLUDED in PC-Tune UP

-

Anti-Virus Software

Install and Configure Anti-Virus software

<1

Virus Removal

Please contact us for a full quote

-

Install Firewall

Setup a software firewall for 1 PC

<1

Data Backup (Non-Emergency)

Backup important data to CD

<1


Non-EmergencyPC Service calls cost $19.95 per quarter-hour with a 45-minute minimum charge for home users and a 1-hour minimum for businesses.


Internet Threats PC Repair Request About Us
HIPAA Compliance Labor Estimates Our Mission
Computer Tune-Ups Customer Service Satisfaction Policy
Wireless Networking  FREE Security Eval Standards & Ethics
New PC Installations Questions & Comments Upgrade Guidelines


 

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